Shipping & Returns

Shipping Policy

• Delivery Locations: We deliver to addresses in Malaysia and Singapore. Please ensure your delivery address is accurate when placing your order.
• Processing Time: Orders are typically processed within 1-2 business days.
• Delivery Time:
  • Peninsular Malaysia: 1-3 business days
  • East Malaysia: 3-5 business days
  • Singapore: 3-5 business days
• Shipping Fees:
  • Shipping fees vary depending on the destination. Free shipping may be available for orders over a certain amount.

Returns Policy

• Eligibility: Returns are accepted for products that are unopened, in their original condition, and returned within 14 days of delivery.
• Non-Returnable Items: Due to hygiene reasons, opened or used food products cannot be returned.
• How to Initiate a Return: Contact us at qchocoshop@gmail.com with your order number and reason for return. We will provide further instructions.

Refunds

• Processing Time: Refunds are processed within 7-10 business days after we receive the returned item.
• Original Payment Method: Refunds will be issued back to your original payment method.