1. What products do you offer?
We offer a variety of chocolate treats sourced from popular local brands in Malaysia, including Choco Albab and Teega Snacks. Our products range from crispy brownies and choco tubs to chocolate-coated snacks.
2. Where do you ship?
We currently ship across Malaysia and Singapore. Please check our Shipping & Returns page for more details on delivery options and costs.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check the status of your delivery.
4. What if I receive a damaged product?
If your order arrives damaged, please contact us at qchocoshop@gmail.com within 48 hours of receiving the item. Include a photo of the damaged product and your order number, and we will assist you with a replacement or refund.
5. Can I return or exchange a product?
We accept returns under certain conditions. For full details, see our Shipping & Returns policy.
6. How do I contact customer service?
You can reach us via email at qchocoshop@gmail.com or call us at +60 16-680 9994 during business hours.